Ask to understand the inspection findings.

Find out which pipe was inspected, where the problem sits and whether the full affected section was visible. A blocked or inaccessible section may leave uncertainty that needs resolving before a repair can be finalised.

Request an explanation of the findings in plain language. If footage or photographs are available, keep them with the quote so the recommendation can be traced to the actual pipe condition.

Check why the method suits the defect.

Relining can be considered for suitable existing drainage. Replacement may be needed where the defect, alignment or access makes a lining approach unsuitable. The right option depends on the specific line and site.

Ask why the proposed method addresses the fault and whether another option was considered. Avoid treating “no digging” as an automatic feature of every relining job: access or other repair work may still require excavation.

  • What defect is being repaired?
  • Which section and length are included?
  • Why is this method suitable?
  • What limitations or unresolved sections remain?

Compare preparation and reinstatement.

A relining quote may involve cleaning and preparation before installation. A replacement quote may involve excavation and surface reinstatement. Both should explain access, connections and the checks to be made at completion.

If a driveway, garden or internal surface is affected, identify who restores it and to what scope. A price excluding that work isn’t directly comparable with a quote that includes it. Ask whether other services or property access could be affected.

Keep written terms and completion records.

If a warranty is offered, ask who provides it, what it covers and what conditions apply. Don’t assume the product and labour have identical terms.

For strata or shared drainage, confirm authority and occupant coordination before planned work. Keep the final repair record with the original inspection evidence. Scott & Sons lists relining, sewer services and CCTV investigation, so these options can be discussed within a drainage enquiry.