Record what you can safely see.

From ground level, note where a gutter overflows, a downpipe leaks or water collects near the building. If the problem only occurs during rain, describe the conditions and how long the water takes to clear.

Don’t stand in floodwater, remove inspection covers or climb ladders to gather evidence. Existing photographs and a simple description can support the enquiry. Leave work at height and access to drainage equipment to the professionals.

Think about connected components.

The roof, gutters, downpipes and below-ground drainage form a route for water. A symptom at a downpipe may involve another part of that route, so replacing the visible component alone may not address the cause.

Mention any earlier roof, paving, garden or drainage work. Existing plans can help with the investigation, particularly where pipework is hidden under hard surfaces.

  • Which section leaks, overflows or backs up
  • Whether water reaches the building interior
  • Any previous clearing or repair
  • Available access and areas with restricted entry

Agree the inspection and repair scope.

Ask which components will be assessed and what access is needed. If clearing, replacement or excavation is proposed, the quote should explain what it covers.

Surface reinstatement, painting or other building repairs may sit outside the plumbing work. Get those boundaries clear before booking. For a strata property, confirm the manager’s instructions and how occupants will be notified if common areas are affected.

Keep a record for the next wet-weather issue.

After the visit, keep the findings and work details together. It helps to know which components were checked, what was repaired and which concerns remain for a later appointment.

A maintenance visit can address identified problems but can’t promise that the property will never experience water entry. If a new symptom appears, provide the earlier information with the new enquiry. Scott & Sons offers roof plumbing, guttering and stormwater services so the connected system can be discussed.